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Collaborate App for Android Tablets The AT&T Collaborate™ service provides the Collaborate app to help you manage calls and conferences on your Android® tablet on the go. The Collaborate app for Android tablets provides these communication features: • • • •
Instant messaging and presence Voice over IP (VoIP) calling Video calling AT&T Collaborate service call settings
You can download Collaborate – Tablet from the Google Play™ Store. Getting Started Main Tabs Contacts Presence Chat Tab Audio and Video Calls Call History Side Navigation My Room Search Screen Share Multi-Device Support Other Features
Getting Started Sign in When you start the app for the first time, you're prompted to sign in. 1. Enter the Collaborate app username and password that your administrator provides. Note: Your app username starts with your 10-digit Collaborate phone number followed by @hcomm.att.net (for example, [email protected]). 2. Select whether you want the Collaborate app to remember your password. 3. Select whether you want to sign in automatically to the app. 4. Tap Sign In. Note: If you choose to sign in automatically, the next time you start the Collaborate app you’re automatically signed in and taken to the Contacts list. If you choose to not sign in automatically, the Sign In page appears each time you start the app.
A dialog box with information about emergency calls, and an option to update your device's registered location may appear on the Sign In page. Depending on your settings, the app provides basic or advanced sign in to update your device's registered location. With basic sign-in, you can choose from these 3 options: •
Update location—Opens a Web browser, where you can set your location. After you set your location, return to the Sign In page. If you successfully updated your location, you can sign in and use the app. Accept—Sign-is successful and you can start using the app. Cancel—Sign in is canceled and you return to the Sign In page.
With advanced sign-in, you can only update your location or cancel the sign-in process. Top
Main Tabs When you start the Collaborate app the first time, your Contacts list is empty. To find people in your organization and add them to your Contacts list, use the Search field. To manually add contacts, tap Add. Collaborate provides these contact icons on Android tablets.
Description Select Contacts to view your contacts from a Buddy list, your device's the address book , or your company directory. Select Dial Pad to make calls.
Dial Pad Select Chat to view chat history. Chat Select History to view incoming, outgoing, and missed calls. History Select My Room to join your personal chat room. My Room The main app view contains tabs that present information about contacts and communications options:
To view settings, use the side navigation menu. Top
Contacts The Contacts list on the Contacts tab contains 2 types of contacts: • •
Presence-enabled contacts are users who can chat and send instant messages. Non-presence enabled contacts are devices (phones) or conference numbers.
You can mark any contact as a favorite, and then the contact appears at the top of the Contacts list in the Favorites section. The Collaborate – Tablet app shows contact groups created from the Collaborate – Desktop app. Note that you can't create or edit contact groups with Collaborate – Tablet. The Contacts tab contains these filters: • Collaborate Contacts − All shows all presence-enabled and non-presence-enabled contacts. − Online shows only the presence-enabled contacts that are currently online. • Contact Directories − Local Address Book shows the contacts from your device's address book. − Directory shows the contacts from the company directory (you must search the directory).
Add contacts When you sign in to Collaborate – Tablet for the first time, there are no contacts in your Contacts list. To add contacts, do one of these things: • • • •
To add a new presence-enable contact at any time, tap the plus sign (+) in the left bottom bar, and then select Add Contact. From the Contacts tab, search the directory. On the Add Contact page, enter the contact’s information, and then select OK. By default, your presence information is always shared with a new contact. To add a local contact, tap the plus sign (+) icon in the left-bottom bar, and then select Add Local Contact. The Address Book opens and you can add a new contact in your device's phone book.
Add a group 1. In the Contacts list, tap the plus icon (+) in the left bottom bar, and then select Add Group. 2. Type a group name, select contacts you want in the group, and then select Done. Add a conference contact A conference contact is a special contact used for conference bridges. With a conference contact, you can avoid having to remember a PIN code and a conference number, such as for a recurring conference. 1. Tap the plus sign (+) icon in the left-bottom bar, and then select Add Conference. 2. Enter the conference information, and then select OK. Add a Buddy request You can accept or decline a Buddy request. If you decline the Buddy request, you can share your presence information later. •
To share your presence information, from the Buddy contact card, select Subscribe. Note: The contact must accept your subscription request for you to successfully establish the presence relationship.
Edit contacts These steps are the same for presence-enabled and non-presence-enabled contacts. 1. From the Contacts list, tap a contact. A Contact card opens. 2. Tap the on-screen 3-dot symbol ( ), and then select Edit. The Contact Information dialog box, where you can edit information, opens. 3. Do one of these things: − To remove the presence relationship between you and the contact, tap the on-screen 3-dot symbol ( ) and select Unsubscribe. This means that you don't see the contact's presence information and your contact doesn't see yours. An unsubscribed contact remains on the Contacts list and is always shown as offline. − To re-establish a presence relationship, select Subscribe. 4. To remove the contact from your Contacts list, tap the on-screen 3-dot symbol ( ), and then select Remove. Top
Presence Presence (or availability) means that your friends can see whether you're available. You can see the presence of each contact to which you've subscribed and your contacts can see your presence on their Contacts list.
What it means The green Presence icon indicates that you're online and ready to communicate. The yellow Presence icon indicates that you're online through your Collaborate – Desktop app, but you have been idle or away from your computer for more than 10 minutes. The red Presence icon indicates that you're busy and don't want to be disturbed. The gray Presence icon indicates that you're offline. Others can contact you only by calling or leaving a chat message. The gray Question Mark icon indicates that a subscription is pending and you haven't yet agreed to share your presence. The red Phone icon indicates that you're busy on a call. This is an automated presence status. The red Meeting icon indicates that you're busy in a meeting. This is an automated availability status. The Busy – In Call status overrides the Busy – In Meeting status, so this icon appears only for meetings with no call.
Icons show your availability.
Presence is updated by appointments and meetings that you accept or make. Note that all-day meetings don't change your presence to Busy – In Meeting.
Set your presence •
From the status bar in all tabs view, tap the Presence icon. The My Status page appears, where you can change your profile photo, personal message, and presence status.
Your profile photo is the picture that represents you in your friends' Contacts lists and on chat pages.
Change your profile photo 1. Tap a profile photo. 2. Do one of these things: − Select an existing image. − Take a new photo with your device's camera. − Remove your profile photo. 3. In the area next to the profile photo, enter a status message. This status message appears in your friends' Contacts list. Top
Chat Tab The Chat tab lists recent chats (instant messages) since the last time you signed in. Multiple chats, or discussions, between the same 2 people appear as 1 item in the list. Open Chat view • In the right pane where you can type new messages, tap a name from the Chat list. Recent and old messages appear. New messages show a notification badge to the right of the name. The icon remains next to the name until you read the message. Chats are always listed in the order in which they're received, with the most recent one first. To remove all notification badges from the Chat History list, in the navigation bottom bar, tap the Mark All Read icon. To open a list of users and select those for a group chat, tap the Start Group Chat icon.
Start a chat To start a chat, do one of these things: • • • • •
In the Contacts list, tap a contact. A contact card opens. Select the Chat icon. Press and hold a contact name. From the options provided, select the Chat icon. In the Chat History list, tap a contact name. On the Chat tab, select the Start New chat icon. From search results, tap a contact to open the contact card. Select the Chat icon.
When you start a chat, the Chat view opens in the right pane. To open a chat in full screen, tap the Collapse icon ( ) to hide the left pane. To open the left pane, from the tab bar select any tab or tap the Expand icon ( ). You can chat with a contact only when you're both online. When your contact initiates a chat, a notification badge appears on the Chat tab and the entry appears at the top of the Chat History list. When a chat opens, the name of the recipient appears in the top bar along with a Presence icon. Your chat recipient's messages appear in the blue background, and your messages appear in the white background. The text input field in Chat uses auto-correct, auto-cap, and spell check based on system settings. To turn these features on or off, use the system settings.
Start a group chat (ad hoc chatrooms) A group chat works the same way as a 1-on-1 chat. All messages are sent to everyone in the group. To participate in a group chat, all contacts need to be online. You can't invite an offline contact. To open an ad hoc chatroom and start a group chat, do one of these things: • • •
In single chat session, tap the Add Participant icon to change from a single to a group chat. On the Chat tab, select the Start Group chat icon in the bottom-left bar. In the Chat History list, tap a group communication entry.
When you start a group chat, the Chat page appears. To add participants, click the Add Participant icon. Anyone in the group chat can add participants. The chat owner can dismiss participants from the participant's list options. To view your group chat history, click the Chat tab. To leave a group chat, tap the on-screen 3-dot symbol ( ) and select Leave chat. The chat is marked as offline and you no longer receive messages from the chat. To rejoin the chat, tap the offline chat. You receive messages again, but you don't receive messages from the chat that occurred while you were outside the room. To clear your chat history, use the Clear History menu. To view the list of group chat participants, tap View Participants. You can delete a chat room. Top
Audio and Video Calls The Dial Pad tab displays a dial pad and a text field where you can enter numbers. Use the dial pad to make audio or video calls. There are 3 buttons below the dial pad: Call, Video call, and Dial Pad. The top text field also has a Delete button that deletes 1 character at a time. When you have voicemail, a badge notification appears on the Dial Pad tab and the voicemail icon under the number 1 turns from gray to blue. To open voicemail, press and hold 1. The Dial Pad menu contains 2 options, Pull Call and Retrieve Call.
Make audio or video calls To make a call, do one of these things: • From the Contacts list: − Tap a contact. A contact card opens.
To make an audio call, choose the Headset icon. To make a video call, choose the Video icon. From search results: − Tap a contact. A contact card opens. − Press and hold the audio or video icon. Open the Dial Pad, enter a phone number, and then tap Call or Video. In the Call History list, tap a call entry. On the Chat page, tap the Headset icon to make an audio call. To make a video call, tap the Video icon.
Answer a call When you receive an incoming call, your phone rings. On the Incoming Call page, tap Accept or Decline. If you decline the call, a busy signal plays and the caller knows that you rejected the call.
In Call Actions From the In Call page, you can: • • • • • • • • • • • • • • •
End a call Mute the microphone Open the Dial Pad Adjust the volume Change from an audio to a video call, and change from a video to an audio call Place a call on hold Make a new call Transfer a call – Attended Transfer a call – Unattended Start a conference Transfer a call to a circuit-switched call Add more participants to a conference call while you're in a conference Merge 2 separate calls Swap 2 separate calls View participants (on a conference call)
Missed Calls and New Messages Notifications, used for missed calls or new messages, appear as badges on the tabs.
Voicemail If you have pending voicemail messages, the notification bar on your device displays an icon and message. To listen to your voicemail, tap the voicemail notification icon. The Collaborate – Tablet app dials the voicemail access number directly.
You can also listen to voicemail by pressing and holding the number 1. If messages are available, the number 1 changes color. The voicemail notification appears as a badge on the Call tab. The number of new voicemails changes depending on how many are open or are new. The voicemail icon in the notification area shows the number of new messages.
Contact Name Lookup for Incoming Calls and Call Logs When you receive a call, the Collaborate app searches for the caller's name in these sources and in the following order: • • •
Chat contact name Enterprise directories Local contacts
If the name is the same as one of the contacts, the name appears on the Incoming Call page.
Ad Hoc Conference Calling The Collaborate app supports network SIP-based conference calls. While you're on a 2-person audio or video call, you can add more participants. Add conference participants • Do one of these things: − Tap Conference. The Address Book opens and you can search for and select the new participant. After you establish the conference, participants appear on the Device page. − To create a conference call or add participants in an existing conference, make a new second call and select the Merge option.
Call Waiting You can have a single active call at any one time. If you accept a new call, the current call is put on hold and the second call is connected. You can change between these 2 calls by tapping the Swap button. Or, from the left side list, tap a call to swap it.
Make a new call while on an active call 1. Establish a call. 2. Start a second call by tapping the New Call button. 3. Select a contact, and then choose a number. After the new call is established, the first call is put on hold. You can swap the 2 calls or merge them into a conference call.
Call Recording Use the Call Recording feature to record incoming and outgoing calls. 1. During an active call, open the dial pad, and tap the pause button ( ). The call is put on hold. 2. Use one of the dial codes, and then tap the call button ( ): − To start recording, dial *44 − The pause recording, dial *48 − The resume recording, dial *49 − To stop recording, dial *45 3. You are transferred back to the original call and the call recording announcement plays. Note: You can only start and stop recording if your administrator has assigned you the On Demand with User Initiated Start setting. You can pause and resume recording if you’ve been assigned the Always with Pause/Resume or On Demand with User Initiated Start setting.
Call Transfer You can transfer VoIP calls to another party. There are 2 forms of transfer: •
Attended Transfer—Make the first call. When the person answers, select a contact and then choose the number where you want to transfer the call. Select the Call First option. When the second person answers, tap the Complete button to talk with the second person privately before completing the transfer and being dropped from the call. Unattended Transfer—Make the first call. When the person answers, select a contact and choose the number where you want to transfer the call. Select the Transfer option. The call is transferred and you're dropped from the call.
Call Pull Use the Call Pull feature when you have 2 endpoints (for example, a VoIP desk phone and a mobile phone with the Collaborate app). If you have an active call on your desk phone, you can seamlessly transfer the call to your mobile phone by tapping the Call Pull button. Depending on the app, dialing settings, and service configuration, the call can be pulled as a VoIP or circuitswitched call to your mobile phone. The call isn't interrupted during this process.
Call Park The Call Park feature allows you to park a call against an extension. The parked call is placed on hold until it's retrieved. If the call isn't retrieved within a set recall time, the parked call is sent to the user specified to recall the call.
Swipe between chat and audio/video communication views You can switch between Chat and Audio or Video communication sessions for your My Room, other users' My Room, and 2-way chat sessions. To determine whether you can switch between sessions, look for dots at the bottom of the screen. To switch between sessions, simply swipe. Top
Call History To view Call History, tap the History tab. The Collaborate app saves a call history for all calls, even calls you missed. Icons indicate whether a call was incoming, outgoing, or missed. The list of calls has an icon showing the type of call (a green arrow means incoming, a blue arrow means outgoing, and a red arrow means missed). It also shows the name, number (if available), and the caller's status. To the right, the date and time of the call appear. Call history makes it easy for you to call back when you miss a call or when you want to dial a contact you've recently spoken with. Top
Side Navigation The Side Navigation contains these options: • • • • • • •
My status Call settings Preferences Test call About Help Sign out
My Status To set your availability, tap your personal status from the side navigation. The My Status page appears, where you can change your profile photo, personal message, and availability status. Your profile photo is the picture that represents you in your friends' Contacts lists and in chat pages. To select an existing image, take a new one with your device's camera. To clear your profile photo, simply tap a profile photo.
Note: To set a profile photo when the Collaborate – Tablet app is working inside an Android for Work profile, a Camera app inside the Work profile should be installed on the device. Your administrator should provision such an app for the given Work profile, and you should install it before you change your profile photo. You can enter a status message in the area next to the profile photo. This status appears in your friends' Contacts lists. If you see the Chat Unavailable error message under any tab, you can still make calls, but your connectivity has been lost for chat and presence. For help, contact your administrator.
Call Settings The Collaborate app supports the following features. You can turn these features on or off using the app's Preferences window: • • • • • • • •
Do Not Disturb Call Forwarding Caller ID Blocking Virtual Office Dialing service VoIP calls Locate Me ─ Simultaneous Ring Your phone number
Do Not Disturb When you turn on Do Not Disturb, all calls are blocked and typically sent to voicemail. Call Forwarding To forward calls, tap one of these Call Forward options, and enter the forward-to number: • • • •
Call Forward Always Call Forward Busy Call Forward No Answer Call Forward Not Reachable
Caller ID Blocking You can show or hide your number when you call or communicate with others. To hide your number, set Caller ID Blocking to Enable. To show your number, set it to Disable.
Virtual Office Virtual Office simplifies communications for on-the-go users and remote users by extending the features of a desk phone to any other fixed or mobile device, regardless of the network or handset manufacturer. Callers dial your number and reach you on any phone you choose. Your
desk phone, mobile phone, or a soft phone can ring simultaneously. And you can move active calls from one device to another without hanging up. To add locations (numbers) that Virtual Office can use, tap the Add New Location button. To activate parallel ringing, select Alert all locations. To prevent a call from being diverted to voicemail, select Diversion inhibitor. To receive a separate audio prompt when answering a call from that number (location), select Answer Confirmation. This may be useful in cases where, for example, mobile phone numbers are used to prevent incoming calls from going to mobile voicemail. If the answer confirmation message isn't provided, calls end without going to voicemail. To enable the server platform to provide mid-call services such as Call Transfer and Conferencing for that number (location), select Call Control.
Preferences You can set these preferences: • • •
Language is English Sign in automatically Troubleshooting
Language Support Currently, the Collaborate – Tablet app is available in U.S. English.
Troubleshooting If you experience issues with the Collaborate app, use the troubleshooting function. Troubleshooting collects and sends diagnostic information to a predefined support email address. The information sent consists of the app and media engine diagnostic logs. Troubleshooting is managed by a menu entry in Settings. You can access it from the following 2 areas in the Collaborate – Tablet app: • •
From the Settings button on the Sign In page. This opens the page that contains the help and troubleshooting-related entries. You can access troubleshooting before you sign in, which is useful when you have issues with signing in or connectivity. From the Preferences page, accessible from the side navigation. You must sign in to Collaborate – Tablet first.
Automatic Sign In You can choose to sign in automatically using a default account when you start the Collaborate – Tablet app. Together with the functionality that can start the app automatically at system startup, this makes it easier for you to be available for communication right away.
My Room My Room is an always-available permanent room that you can use to chat with anyone who joins. To enter My Room, tap the My Room icon ( ) on the Tab bar. To add participants, tap the Add Participants icon. Others can join your room by clicking your name on their Contacts list and selecting Join Room from your contact card. After participants join the chat room, they can tap the Call button of that page to automatically join the conference. My Room uses your permanent chat room, permanent collaboration room, and a conference bridge (audio or video). All My Room sessions start as chats, but you can add a call to the session while it's in progress. From the directory contact card, you can dial in to another contact's My Room audio bridge. Top
Search You can search in Collaborate Contacts, your phone's address book, and the directory. The search appears in a separate input field on the Contacts tab. After you search, the results appear with names and numbers. When you tap the Search icon, the default starting page for a search appears. To search for contacts, enter text. To minimize the keyboard, hide the Search bar, empty the search results, and press the Back key. To open the context menu, hide the keyboard, and maintain the search bar with the characters, press and hold a name. To open the contact card, use a short tap. The context menu contains the following options for the directory list: • • •
VoIP call Video call Contact details
Screen Share The Collaborate – Tablet app for Android lets you view a Screen Share session initiated on a desktop. When a Screen Share invitation is sent through the Collaborate - Desktop app, the badge notification appears on the main bar and in the Chat list view. To open a communication pane with sharing by default, select the entry with screen sharing from the chat list. To return to
the chat or call (if present), simply swipe. When you pause the sharing, the Screen Share view remains active and shows the last image that was shared. Viewing Screen Share is available in all communication modes: • • •
My Room One-to-one chat Ad hoc group chat room (multi-user chat)
Multi-Device Support The Collaborate app supports users who have multiple devices in these ways: • • • •
Chat invitations are sent to all your devices. Retrieving your own presence notifications when another app updates your presence. The app updates its own status based on the information it receives from the server. Accepting a shared presence invitation in one app is also recognized by another app, and both apps start receiving presence updates. A new presence subscription made in one app is recognized in another. If the contact blocks the invitation, the server sends presence notifications to all your apps to indicate that the subscription was terminated, and this information is shown to you. If the app receives 2 presence authorization requests from 2 or more devices for the same user, it only shows 1 request to the user. Removing a contact from a Contacts list in one device is recognized in another app, and the Contacts list is updated (the contact is removed) in both apps.
Other Features Manage privacy When you add contacts to the Contacts list, these contacts receive a New Subscriber dialog box that asks whether they'll allow you to see their presence. This information is stored in this contact's presence policies. Top